Stichting van de Straat / Leger des Heils
AI assistant for accessible social services
Stichting van de Straat, in collaboration with the Salvation Army, provides support to people in vulnerable situations. With information spread across 8 different organizations, it was often difficult for people seeking help to quickly find the right assistance.
The challenge
People seeking help in crisis situations -- such as homelessness, addiction, or mental health issues -- face a complex landscape of social service organizations. The challenges were:
- Information spread across 8 to 9 different websites of social service organizations
- No central place where people could quickly find the right help
- Complex questionnaires and procedures that do not always fit the situation
- Limited availability outside office hours, while crisis situations do not adhere to working hours
Especially in acute situations, every minute counts and it is crucial that people are quickly directed to the right assistance.
Our solution
We developed a chat-driven AI assistant that consolidates all information from the involved social service organizations into one accessible point. The solution combines empathetic conversational interaction with smart information delivery:
- Central information source: All information from 8 organizations consolidated and searchable via natural language
- Smart situation assessment: The AI assistant asks contextual questions to understand the situation
- Personalized referral: Based on the conversation, the person seeking help is directed to the right organization
- Crisis detection: The system recognizes urgent situations and immediately provides relevant helplines
- 24/7 availability: Help is always accessible, including nights and weekends
The results
The implementation of the AI assistant has had a direct positive impact on the accessibility of social services:
"Voor Stichting van de Straat ontwikkelden we een chatgestuurde AI-assistent die alle informatie van acht belangrijke instellingen bundelt in één centraal punt. De assistent gebruikt een slimme AI-contentmodule om snel de situatie in te schatten, de juiste instelling te vinden en een relevante vragenlijst of gespreksstructuur op te stellen, ook in lastige of crisissituaties. Waar mensen voorheen 8 à 9 websites moesten bezoeken, hebben zij nu één toegankelijke ingang voor directe hulp en informatie."Carlien Kappert, regional manager Leger des Heils
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