Custom AI Agent

Learned from Klarna and JPMorgan,
built at SME scale.

One working AI agent for one defined process. In production within 2-4 weeks, with human escalation built in, fixed price upfront.

  • One process, one agent: no 450-use-case roadmap, just something that runs tomorrow
  • Human-in-the-loop built in for edge cases (the Klarna lesson)
  • Fixed-scope quote upfront after a 30-minute agent scan
Book agent scan

30 minutes, free of charge, no sales pitch

AI agent pipeline: an incoming customer question is processed by an agent and branches to a direct answer or human escalation

Trusted by ambitious organizations

From healthcare to SMEs — we make AI practical and measurable.

Stichting Wender
Stichting LIMOR
Stichting Terwille
Leger des Heils
WerkPro
The Boxing Society
Vos Energie
Back2Code
Script
Bolsenbroek
Hello Company

What enterprises already taught us about agents in production

Concrete numbers and cases from Capgemini's 2025 research and public reports from Klarna, JPMorgan and reMarkable.

54% in production

54% of enterprises now run AI agents in production (Capgemini 2025). The experiment phase is over, and the SME window to lead early is closing.

171% average ROI

Average ROI on production agents (same Capgemini research). Not a pilot promise, a measurable outcome on concrete processes.

Klarna: the escalation lesson

Klarna replaced 700 full-time customer service roles with agents and then scaled back for the complex cases. The valuable lesson: escalation belongs in the design.

reMarkable: live in 3 weeks

JPMorgan runs 450 use cases in production, reMarkable shipped one agent for one process in three weeks. That second one is the SME-realistic template.

Proven results

Concrete numbers from our clients

Boxing Society

Boxing Society

AI-driven lead capture with email and WhatsApp automation, connected to CRM.

+20 hrs/week +40% leads +15% conversion
Bolsenbroek

Bolsenbroek

AI-driven intake module for vehicle photos. Automatic appraisal and faster processing.

8% faster 5 min /appraisal 100+ hrs/year
Stichting van de Straat

Stichting van de Straat

Chat-driven AI assistant for the homeless. 8 aid organizations bundled into one access point.

24/7 available 8 organizations Faster help

What's included, in four steps

From first conversation to a working agent in production, with measurement and knowledge transfer.

1

Agent scan (30 min, free)

Together we determine which process is most suitable as a first use case: volume, rules, risk and feasibility at SME scale.

2

Fixed-price quote

Scope, deliverables and deadline on a single page. You know upfront what you'll get, when, and what it costs. No open ended commitments.

3

Implementation with escalation

We build the agent with clear escalation rules (human-in-the-loop where needed) and connect it to your existing systems. Live within 2-4 weeks.

4

Measurement plus knowledge transfer

Telemetry so after 2 months you can say with hard numbers what improved. Plus documentation, so your team can extend the system themselves.

Custom project

One working agent, fixed scope, in 2-4 weeks

No pilot without an end, no abstract advice. A concrete system that fully runs one process, with escalation built in and measurement from day one.

30 min
Investment
2-4 weeks
Timeline
Fixed scope
Quote upfront, no surprises

What you get:

  • Agent scan: choice of the most suitable first process
  • Fixed-price quote with scope, deliverables and deadline
  • Working agent with clear escalation rules (human-in-the-loop)
  • Measurement so after 2 months you know what improved
  • Knowledge transfer: your team can extend the system themselves
  • Built EU AI Act-aware, audit trails included
Book agent scan
Fixed-scope quote upfront. One process, one agent, fixed price. No open ended commitments.

Our team

5 professionals from Groningen

Anthonie

Anthonie

AI Strategy & Business Optimization

Stefan

Stefan

AI Implementation & Innovation

Jeroen

Jeroen

AI Engineer

Ewoud

Ewoud

AI Engineer

Joppe

Joppe

AI Engineer

Frequently asked questions

What sets apart enterprises that successfully deploy AI agents?

Enterprises that succeed don't pick one big roadmap, they start small: one clearly defined process per agent, with escalation to humans for edge cases. Klarna learned that even they had to scale back for the complex cases. JPMorgan chose 450 separate use cases instead of one mega project. The common thread: scope discipline and human-in-the-loop.

How do I get started with AI agents as an SME?

Not with a 50-page strategy or a Deloitte deck. With one defined process that takes a lot of time and has clear rules (customer questions, quote drafting, invoice classification, contract review). reMarkable built one working agent in three weeks. That is the SME-realistic template: one process, one agent, in production within 2-4 weeks.

Which processes are suitable as a first agent?

Processes that are recurring, have clear rules, and where a mistake can be corrected before it reaches the customer. Concretely: first-line customer questions, quote drafting from templates, invoice classification and booking proposals, contract review against house rules, supplier confirmations. During the agent scan we pick the best fit together based on volume, rules and risk.

What does an AI agent project cost?

Pricing varies by scope. After the free 30-minute agent scan we know which process we'll automate and how much work it involves. You then receive a fixed-scope quote upfront, so no open ended commitments and no surprises later. An investment, not a cost: the return sits in time saved on the recurring task.

How quickly does the agent reach production?

Once the quote is approved, the first working version is in production within 2-4 weeks, connected to your existing systems. We measure from day one, and after 2 months you'll have hard numbers on the KPIs we agreed upfront. No pilot without an end, just an agent that gets work done.

What happens when the agent makes mistakes?

We design for that from day one. Every agent has clear escalation rules: as soon as the input falls outside agreed scope or confidence is too low, it goes to a human. That's exactly the Klarna lesson: agents are strong on the routine, humans stay essential for the edge cases. Human-in-the-loop is not a weakness of the system, it's part of the design.

Ready for one working agent instead of yet another AI presentation?

Book an agent scan

30 minutes, free of charge. One process, one working system, fixed price upfront. Together we determine which use case is most suitable and what an honest estimate of feasibility and investment looks like.

100% no obligation
No sales pitch
Immediately actionable insights
Book agent scan